FAQ

Submit your request for return within 7 days for any products

Now customers can easily initiate a return request for WholeSells.com  Fresh items. The return request must be raised within 24 hours of getting the product delivered. You can easily initiate a return request from your WholeSells.com App or Website. Please follow the steps mentioned below to proceed with the return request –

• Log in to your WholeSells.com Account

• Go to “Account” > Go to “View All”

• Select the order number that you want to return

• Click on “Return/Refund”

• Select “I want to return the product” option

• Then you will redirect to the return form page, where you can find a section named return reason. Under the return reason, there will be available four options:
  1. I received an incorrect quantity or missing item
  2. I received a rotten or spoiled item
  3. I received an expired item
  4. I received a wrong item
  After selecting the most relatable reason click on “Confirm”

• Then you have to Upload Pictures of the product and give a Comment

• By clicking on “Edit refund method” you can select your convenient Refund Method.

• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

We have an easy return policy for both of our WholeSells.com Mall and regular products. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on the app or website within 7 days for regular items from the delivery date.

Customers should select the correct return type to avoid return rejection/It is very important to select the return type correctly to reduce the failure of the return. If the customer doesn’t select the exact type of return then the return request might be failure. Kindly check below for a better understanding:

1. If customer receives the product at the doorstep then the customer can choose Pickup/ Drop-off as per convenience.
2. If customer receives the product from the collection point then the customer must have to select Drop-off.

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item:

• Delivered Product is damaged (physically destroyed or broken / defective – dead on arrival)

• Delivered Product is incorrect (presentation different on the website / incomplete – missing parts)

• You no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package – eligible for selected products only where “Change of Mind Available” option is mentioned.

In order to return your product please note below mentioned conditions:

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of WholeSells.com packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

While handing over your package to Drop-Off station/ Pickup Agent, please collect the WholeSells.com Return Acknowledgment paper and reserve it for future reference.

In case your return is rejected, the product will be shipped back to you.

This is what the entire process will look like.

Note: After three unsuccessful delivery attempts, the product will be scrapped.

Customers can easily initiate a return request for digital goods. The return request must be raised after getting the status delivered. You can easily initiate a return request from your WholeSells.com App or Website. Please follow the steps mentioned below to proceed with the return request –

• Log in to your WholeSells.com Account

• Go to “Account” > Go to “View All”

• Select the order number that you want to return

• Click on “Return/Refund”

• You will redirect to the return form page

• Then you can find a section named return reason. Under the return reason, there will be available some options:
  1. Other complaint
  2. I received an incorrect code
  3. I received an expired code or subscription
  4. I didn’t receive the code/confirmation email
  5. I didn’t receive the mobile recharge
  6. Service provider is not accepting the code or doesn’t agree to provide the service
  7. I haven’t received the bill invoice on my email
  8. Payment is deducted but bill is still due/ un-paid
  9. Incorrect arrears are shown on my current bill

• After selecting the most relatable reason click on “Confirm”

• Then you can add a picture and write your comment

• The Refund method will be selected automatically from the system (The refund method will be the same method you used to purchase the product).

• Finally, “Submit” your return request and click on “Proceed” to complete the return process.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

We have an easy return policy for both of our WholeSells.com  Mall and regular products. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on the app or website within 14 days for WholeSells.com Mall items and 7 days for non-WholeSells.com Mall items from the delivery date.

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item:

• Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

• Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)

• Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

To return Overseas/Global products firstly you have to collect below 3 images to place a return request for your Global product –

• Picture of the product

• Picture of the product’s manufacturing package

• Picture of SKU label 

After that kindly contact our customer care representative through Live Chat.

If customers didn’t receive their product but the status is showing “Delivered” then customers have to create a return request as a complaint and also to get a refund. You can easily initiate a return request from your WholeSells.com App or Website. Please follow the steps mentioned below to proceed with the return request –

• Log in to your WholeSells.com Account

• Go to “Account” > Go to “View All”

• Select the order number that you want to return

• Click on “Return/Refund”

• Select “I didn’t receive the product” option

• Then you will redirect to the return form page, where you can find a section named return reason. Under the return reason, there will be available two options:
  1. I didn’t receive the package
  2. I received an empty package
  You have to select the “I didn’t receive the package” option

• Submit your Comments

• By clicking on “Edit refund method” you can select your convenient Refund Method

• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

Customers can easily initiate a return request for an empty package. The return request must be raised after getting the status delivered. You can easily initiate a return request from your WholeSells.com App or Website. Please follow the steps mentioned below to proceed with the return request –

• Log in to your WholeSells.com Account

• Go to “Account” > Go to “View All”

• Select the order number that you want to return

• Click on “Return/Refund”

• Then select “I didn’t receive the product” option

• Then you will redirect to the return form page, where you can find a section named return reason. Under the return reason, there will be available two options:
  1. I didn’t receive the package
  2. I received an empty package

• Select “I received an empty package” option and click “Confirm”

• You have to upload Pictures against your issue and can give a Comment

• By clicking on “Edit refund method” you can select your convenient Refund Method

• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

You may check if your product has a warranty by visiting the product page and check under ‘Return & Warranty’ section.

Types of Warranties:

1.Brand Warranty: Brand warranty are warranties provided by the brand/manufacturer of the product. WholeSells.com does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions.

2.Seller Warranty: Seller warranty are warranties provided directly by the seller who has sold the product to you. Please note that the terms and conditions of this warranty may differ from seller to seller. Customers may check directly with the seller via the chat function on the product page.

3.International Manufacturer/Seller Warranty: This warranty is directly offered by international manufacturers/sellers of the product. The geographical location of the service center may vary based on brand’s regional presence and may require the customer to ship the product out of country to be repaired/replaced. Customers have to follow the warranty process as mentioned on the warranty card or on the brand’s official website.

Note: All warranties does not cover damage caused by accidents or unauthorized modifications.

If you get a faulty, damaged, or incorrect/incomplete product, you have 7 days to return it. If the product was purchased from WholeSells.com Mall, you have 14 days to return it.

You can request for return if:

– Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
– Delivered product is incomplete (i.e. has missing items and/or accessories)
– Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
– Delivered product is does not match product description or picture (i.e product not as advertised)
– Delivered product does not fit. (i.e. size is unsuitable)

For “Change of mind” option: Customers can return the product only for selected categories (If available): Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are duffel bags, innerwear, and overseas products.

Conditions for Returns are:
– The product must be returned in original and undamaged manufacturer packaging or box.
– Do not put tape or stickers on the manufacturers’ box
– If WholeSells.com packaging has been damaged, wrap the item in another layer of external packaging like plastic to – avoid damage to the parcel during transportation.
– Include any of the following that came together with your item: free gifts, warranties, tags, labels, manuals, any other accessories
– Item must be unused, unwashed, and unaltered (if applicable). Fashion products can be tried on to see if they fit.
– Item must be in the same condition as received.

Note: The goods must be returned in its original manufacturer packing or box, which must be intact.

Items can not be returned if it is “non-returnable”.
If you want to return items in these categories because they are damaged, defective or expired, please contact customer service. If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page, in the “Return & Warranty” section.

Alternatively, for the app, you can view the warranty period in the service section, found in the overview of the product.

Once you are done with placing a return request, follow the steps to return your item:

1. Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you.
2. Print out the return label as below and attach it to your return package or write your order number & return tracking number clearly on the outer side of the package.
3. Once you have packed your items, now Drop-off package to nearest hub/ handover package to pick up agent.

The quality evaluation process may take 1 Day, once the item reaches our warehouse.

The refund process will only begin after we have completed evaluating your returned product and your return claim was deemed valid. You will be notified via email and SMS once your refund has been processed. If it is an invalid return, the product will be sent back to you and you will be informed of the reason for return rejection.

Step: Fill out the online return form by going to My orders > Select your order >Return.
The list of possible return reasons –

1. Item is defective or not working
2. Item or accessory is missing in the package
3. Item has missing freebies
4. Item doesn’t match the description or picture
5. I did not order this size
6. I received the wrong item
7. Item does not fit me
8. Don’t want the item anymore
9. Item is damaged/broken/has dent or scratches

You can select “Return Reasons” as per your actual reason. Kindly follow the below GIF to know more details and If you are unsure about the selection of your return reason kindly contact our customer care representative.