Returns and Refund Policy
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy and the table below. The policy can be partially changed accordingly to vendor and product verification. All kinds of refunds will be paid on the base of our government policy and the real payment of the customer.
Special Note: For any kind of damage issue customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be visible for internal and external investigation. For any case where the items are not similar to what the customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to [email protected] and inform our customer service at +880 1601487980 and/or send a message to our Official Facebook Page fb.wholesells.com.bd about the incident.
The return policy is divided into three parts; please read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
Category Returns Window, Actions Possible, and Conditions (if any)
Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage 20 days
Refund, replacement, or exchange
Non-Refund Clauses
1. For any kind of damage issue customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
Lifestyle: Jewelry, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pants, Shrugs)
Home: Pet Supplies & Rest of Home. (Except for Home décor, Furnishing, Home Improvement Tools, and Household Items) 15 days
Refund or replacement:
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product
Watch, Footwear, and Rest of Lifestyle 7 days
Refund, replacement, or exchange
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product
Medicine (Allopathy & Homeopathy) 5 days
Refund
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product
Home: Home Improvement Tools, Household Items, Home décor, Furnishing 10 days
Refund or replacement
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer’s use.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
Books (All books)
Sports Equipments (Racquet, ball, support, gloves, bags, etc.)
Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.)
Auto Accessories – Car and Bike accessories (helmets, car kit, media players, etc.) 10 days Replacement only
Non-Refund Clauses 1. For any kind of damage issue, customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product
Toys (Remote controlled toys, Learning toys, Stuffed toys, etc.)
Stationary (Pens, Diary notebooks, Calculators, etc.)
Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.) 7 days Replacement only
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product
All Mobiles
Electronics –
All Small Home Appliances 7 days
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product
Furniture, Large Appliances
Rest of the Small Home Appliances – Chimney, Water Purifier, Fan, and Geyser only 7 days
Replacement only
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
5. For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel.
Grocery – (Dairy, Bakery, Fruits, and Vegetables) 5 Days Refund Only
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
Grocery – (Remaining items under grocery) 7 days
Refund only
Non-Refund Clauses 1. For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man, otherwise, it should not be granted.
2. And if the customer failed to inform “Wholesells.com” within 72 hours of the delivery time, no complaint will be granted.
3. Only quality issues will remain even after the customer used it.
4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like an item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. to know more about Open Box Delivery
For products where installation is provided by Wholesells.com’s service partners, do not open the product packaging by yourself. Wholesells.com authorized personnel shall help in the unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Wrong Delivery – (Customer received delivery message, product not delivered):
‘In case the product was not delivered and you received a delivery confirmation email/SMS, the Customer has to report the issue within 72 hours from the date of delivery confirmation for the seller to investigate.’
Refund Timeline:
If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take a longer time in exceptional cases that are related to other payment gateways, government authorities, or any. Provided that the received cash back, bonus, apology amount, or gift amount, if any, will be adjusted with the refund amount when applied.